Chat with customers

Professional Communication via Chat

The integrated chat on Helpful Folks is your most important tool for communicating with customers. Professional and friendly communication can make the difference between a one-time booking and a long-term collaboration.

When Does the Chat Become Available?

The chat is activated once a connection between you and a customer has been established — typically after an introductory video call or a confirmed booking.

Tips for Professional Communication

Fast Response Times

Respond to messages as promptly as possible. Customers appreciate quick replies, and it shows that you're reliable. Try to respond within a few hours.

Clear Language

Communicate clearly and concisely:

• Confirm appointments in writing.
• Clarify ambiguities immediately.
• Be upfront about changes or issues.

Professional Tone

• Always remain friendly and respectful.
• Avoid informal abbreviations.
• Express yourself politely but firmly when it comes to boundaries or terms.

Document Agreements

Use the chat to record important agreements in writing:

• Schedules and appointments
• Compensation and payment terms
• Special requirements or tasks
• Changes to existing agreements

Difficult Situations

Sometimes things don't go smoothly. Here's how to handle it:

• Misunderstandings: Clarify calmly and objectively. Avoid blame.
• Change requests: Be open to adjustments but also communicate your limits.
• Cancellations: Cancel as early as possible and offer alternatives when you can.

Safety

• Don't share sensitive data like bank details or passwords.
• If you experience inappropriate behavior, use the report function.
• Keep communication on the platform — this protects both sides.