How many applications will I receive on my job?

This depends on the type of service, location, and compensation offered. Typically, you'll receive several applications within a few days.

Can I contact a provider directly?

To ensure a personal introduction via video call first, initial contact is facilitated through the application process or search function.

How do I find the right provider?

Finding the Right Provider

On Helpful Folks, there are two ways to find a suitable provider: you can post a job and receive applications, or you can actively browse provider profiles.

Option 1: Post a Job

The most effective approach is to create a job posting. Describe exactly what you need:

Type of service: e.g., childcare, household help
Duration and frequency: one-time, weekly, regular
Location: Which city or neighborhood is the help needed in?
Special requirements: e.g., experience with toddlers, driver's license

Once your job is published, matching providers can apply. You'll receive a notification for each new application.

Option 2: Browse Profiles

Alternatively, you can use the search function to browse provider profiles. Filter by:

Service category
Location and radius
Availability
Reviews and badges

What Should I Look For?

Profile Completeness

A complete profile with a photo, description, and qualifications is a good sign of a dedicated provider.

Verification Status

Pay attention to the three trust rings. The more rings a provider has, the more thoroughly their profile has been verified.

Reviews

Read through reviews from other customers. They give you an honest insight into what the collaboration is like.

Badges

Badges highlight special strengths and qualifications, such as punctuality, extensive experience, or specific credentials.

The Next Step: Video Call

When a profile looks promising, the next step is a personal introductory video call. This lets both of you get a better sense of each other before making a booking.