How do I contact support?

Contacting Helpful Folks Support

We're here for you when you need help or have questions. Here are all the ways to reach us.

Help Center

Before contacting us, check our help center. Many questions are already answered here. You'll find articles on all important topics — from registration and applications to security questions.

Contact Support

In the App

The fastest way to reach support:

1. Open your dashboard.
2. Go to settings.
3. Select "Help & Support".
4. Click "Send Message".

Describe your issue in as much detail as possible so we can help you quickly.

By Email

You can also contact us by email. The current email address can be found in the imprint section of the app and on our website.

Response Times

• General inquiries: Typically within 24 hours.
• Urgent safety cases: Prioritized handling, often within a few hours.
• Technical issues: 1-3 business days depending on complexity.

What We Need From You

To help you quickly, it's helpful to include:

• Your username or the email address of your account.
• A detailed description of the problem.
• Screenshots if relevant.
• What steps you've already taken.

Reporting Problems

For safety issues, inappropriate behavior, or suspected fraud, please use the dedicated report function in the app. These reports are handled with priority.

Feedback

We welcome your feedback about the platform. Whether improvement suggestions, feature requests, or praise — your input helps us make Helpful Folks better.