Satisfaction Guarantee

Our Satisfaction Guarantee

Your satisfaction is our top priority. If a booked service doesn't meet your expectations, we're here to help find a resolution.

What Is the Satisfaction Guarantee?

The satisfaction guarantee is our promise that we won't leave you on your own when something goes wrong. We mediate between both parties and help find a fair solution.

When Does the Guarantee Apply?

• The provider doesn't show up for the agreed appointment.
• The service provided differs significantly from what was agreed.
• Communication issues that can't be resolved directly.
• You feel uncomfortable or unsafe in the collaboration.

What Can You Do?

1. Direct Communication

First, try to discuss the issue directly with the provider through the chat. Misunderstandings can often be resolved quickly.

2. Report the Problem

If direct communication doesn't help, you can report the issue to our team through the report function in your dashboard. Describe:

• What was agreed
• What actually happened
• What solution you'd like

3. Our Support Helps

Our support team reviews the case and mediates between both parties. We work to find a fair solution that both sides can accept.

Possible Resolutions

• Rectification by the provider
• Matching with an alternative provider
• Support in clarifying open payment questions

Prevention Is the Best Protection

• Use the introductory video call to clearly align expectations.
• Document all agreements in the chat.
• Pay attention to the provider's verification status and reviews.
• Leave an honest review after every service.