Change a Review

Editing or Withdrawing a Review

You submitted a review and want to change something? No problem — Helpful Folks lets you adjust your review after the fact.

Editing a Review

You can edit your review within 14 days of submission:

1. Go to your dashboard.
2. Select the "My Reviews" section.
3. Find the review you want to change.
4. Click "Edit".
5. Change the stars and/or the text.
6. Save your changes.

The updated review replaces the previous version.

Withdrawing a Review

In exceptional cases, you can withdraw a review entirely:

1. Go to "My Reviews".
2. Select the review in question.
3. Click "Withdraw".
4. Confirm the action.

Please note: A withdrawn review cannot be restored.

When Does Editing Make Sense?

Common reasons to edit:

• You rated too harshly or too leniently in the moment and want to adjust.
• A misunderstanding was cleared up afterward.
• The provider made corrections or improvements.
• You accidentally wrote incorrect information.

What You Should Not Do

• Don't change your review just because the provider asked you to without any actual change in circumstances.
• Don't use reviews as leverage to get discounts or other benefits.

For Providers: Responding to Reviews

As a provider, you can write a public response to any review. This is your opportunity to:

• Thank customers for positive feedback.
• Clarify misunderstandings factually.
• Show that you take criticism seriously.

Your response is displayed directly below the review.

Filing a Dispute

If you're a provider and believe a review is demonstrably false, insulting, or manipulated, you can file a dispute with our team. We review the case and decide whether the review should be adjusted or removed.