How do I review a provider?

Leaving Reviews

Reviews are an important part of the Helpful Folks community. They help other customers make decisions and give providers valuable feedback.

When Can I Leave a Review?

You can leave a review after a booked job has been completed. You'll receive a notification reminding you to write a review.

How to Leave a Review

1. Open the Review

Go to your dashboard and select the completed job. Click "Review".

2. Give Stars

Rate the provider with 1 to 5 stars:

• 5 stars: Outstanding — exceeds expectations.
• 4 stars: Very good — everything as agreed and more.
• 3 stars: Good — solid performance as agreed.
• 2 stars: Needs improvement — some issues encountered.
• 1 star: Unsatisfactory — significant shortcomings.

3. Write a Comment

Complement your star rating with a comment. A good review text:

• Describes specifically what was good or could be improved.
• Is fair and factual.
• Helps other customers make informed decisions.
• Gives specific examples rather than general statements.

4. Optional Categories

Rate individual aspects additionally:

• Punctuality
• Communication
• Quality of work
• Reliability
• Friendliness

5. Submit Your Review

Review your text and submit. It will be published after a brief check.

Tips for Helpful Reviews

• Be honest but fair. Constructive criticism helps the provider improve.
• Describe specific situations rather than general impressions.
• Remember that everyone can have an off day — rate the overall experience.
• Write promptly while the memory is fresh.

Why Does Your Review Matter?

Your review:

• Helps other customers make decisions.
• Gives the provider valuable feedback.
• Contributes to the quality of the entire community.
• Rewards good providers with visibility and badges.