The Review System

The Review System in Detail

The review system on Helpful Folks is designed to create transparency and fairness. It helps customers make informed decisions and gives providers the opportunity to build their reputation.

How Does the System Work?

Star Rating

The foundation is a 5-star scale. Each review consists of an overall rating and optional individual ratings across various categories.

Average Rating

A provider's profile displays the average of all received ratings. This is updated with every new review.

Text Review

In addition to the star rating, customers can write a comment. These texts give other users detailed insight into the collaboration.

Quality Assurance

We employ various measures to ensure review quality:

Verified Reviews

Only customers who actually had a booking with the provider can leave a review. This prevents fake reviews.

Moderation

Reviews are checked for inappropriate content. Insults, discrimination, or factually incorrect claims are removed.

Right to Respond

Providers can reply to reviews and file a dispute for demonstrably false reviews.

Reviews and Rankings

Reviews influence placement in search results:

• Higher-rated providers appear further up.
• The number of reviews also plays a role.
• Recent reviews carry more weight than older ones.

Reviews and Badges

Consistently high ratings can lead to quality badges:

• Top Rated: Consistently high ratings over an extended period.
• Reliable: High scores in the reliability category.
• Community Star: Exceptionally many positive reviews and recommendations.

Fairness in the System

The system is designed so that individual negative reviews don't disproportionately affect the overall picture. The more reviews a provider has, the more stable their average rating becomes.