Earn badges

The Badge System

Badges are awards on your profile that highlight your reliability and responsiveness. They help customers quickly see how you perform as a provider.

Which Badges Are Available?

Response Badges

• Responds Fast: You consistently respond to messages quickly.
• Responds Reliably: You respond to messages within the 72-hour window.
• Responds Rarely: Your response rate is low -- this badge signals to customers that you may be slow to reply.

Reliability Badges

• Reliable: You have a strong track record of keeping commitments and delivering on agreements.
• Limited Reliability: Your reliability score is below expectations -- customers may be cautious.

Achievement Badges

• Top Provider: You consistently deliver outstanding service with high ratings and strong reliability over an extended period.

How Do I Earn Badges?

Badges are awarded automatically based on your actual behavior on the platform:

• Response rate: How reliably and quickly you respond to messages within 72 hours.
• Reliability score: How well you keep commitments, show up for bookings, and follow through on agreements.
• Reviews: Your overall rating and consistency over time.

There is no way to purchase or manually request badges.

Why Are Badges Important?

Badges offer several advantages:

• Trust building: Customers can see at a glance that you're responsive and reliable.
• Better visibility: Profiles with positive badges tend to rank higher in search results.
• Differentiation: Stand out from other providers through demonstrated performance.

Badges Reflect Real Performance

Badges are based entirely on your actual behavior. They cannot be purchased or faked. Positive badges reward good performance, while warning badges (like "Responds Rarely" or "Limited Reliability") are shown transparently so customers can make informed decisions.