How do I find the right provider?

Finding the Right Provider

On Helpful Folks, there are two ways to find a suitable provider: you can post a job and receive applications, or you can actively browse provider profiles.

Option 1: Post a Job

The most effective approach is to create a job posting. Describe exactly what you need:

• Type of service: e.g., childcare, household help
• Duration and frequency: one-time, weekly, regular
• Location: Which city or neighborhood is the help needed in?
• Special requirements: e.g., experience with toddlers, driver's license

Once your job is published, matching providers can apply. You'll receive a notification for each new application.

Option 2: Browse Profiles

Alternatively, you can use the search function to browse provider profiles. Filter by:

• Service category
• Location and radius
• Availability
• Reviews and badges

What Should I Look For?

Profile Completeness

A complete profile with a photo, description, and qualifications is a good sign of a dedicated provider.

Verification Status

Pay attention to the verification badges on the profile. They show you which checks a provider has completed: profile photo check, ID verification, address verification, and optionally liability insurance.

Reviews

After every completed booking, both sides can leave a review. Reviews from other customers give you an honest insight into what the collaboration is like.

Response Rate

The response rate shows you how reliably a provider responds to messages. Green means very reliable, yellow means mostly reachable, red means rather unreliable.

The Next Step: Video Call

When a profile looks promising, the next step is a personal introductory video call. This lets both of you get a better sense of each other before making a booking.