How do I review a provider?

Leaving Reviews

Reviews are an important part of the Helpful Folks community. They help other customers make decisions and give providers valuable feedback.

When Can I Leave a Review?

You can leave a review after a booked job has been completed. You'll receive a notification reminding you to write a review.

How to Leave a Review

1. Open the Review

Go to your dashboard and select the completed job. Click "Review".

2. Give Stars

Rate the provider with 1 to 5 stars:

• 5 stars: Outstanding — exceeds expectations.
• 4 stars: Very good — everything as agreed and more.
• 3 stars: Good — solid performance as agreed.
• 2 stars: Needs improvement — some issues encountered.
• 1 star: Unsatisfactory — significant shortcomings.

3. Write a Comment

Complement your star rating with a comment. A good review text:

• Describes specifically what was good or could be improved.
• Is fair and factual.
• Helps other customers make informed decisions.
• Gives specific examples rather than general statements.

4. Submit Your Review

Review your text carefully and submit. Reviews are final and cannot be edited or withdrawn after submission. Make sure your review accurately reflects your experience before submitting.

Tips for Helpful Reviews

• Be honest but fair. Constructive criticism helps the provider improve.
• Describe specific situations rather than general impressions.
• Remember that everyone can have an off day — rate the overall experience.
• Write promptly while the memory is fresh.

Why Does Your Review Matter?

Your review:

• Helps other customers make decisions.
• Gives the provider valuable feedback.
• Contributes to the quality of the entire community.
• Rewards good providers with visibility and badges.